Refund Policy

1. No Trial Policy

• We do not offer any product trials.
• All purchases are considered final once delivered, except in cases of manufacturing defects or wrong product delivery.

2. Return & Replacement Eligibility

• A return request must be raised on the same day of delivery by contacting our support team at support@luxurysleep.com or via our customer helpline.
• Products are eligible for return/replacement only if:
• The product is unused and in original condition.
• The product is not damaged, soiled, or altered in any way.
• The original invoice and packaging are intact.
• Returns will not be accepted after the same day of delivery.

3. Return Shipping Charges

• Customers are responsible for return courier/shipping charges.
• We do not provide free reverse pickups unless the product is defective or incorrectly delivered.

4. Refund Timeline

• Once the returned product is received and inspected, refunds will be processed within 7 working days.
• Refunds will be made to the original payment method used during purchase (Cashfree, Razorpay, UPI, credit/debit card, net banking, etc.).
• Any bank/processing charges are non-refundable.

5. Non-Refundable/Non-Returnable Items

• Products damaged due to misuse, mishandling, stains, or alterations will not be accepted.
• Custom-sized products and clearance sale items are not eligible for return or refund.

6. Order Cancellations

• Orders can only be cancelled within 12 hours of placement.
• Once the order has been processed or dispatched, cancellations will not be accepted.

7. How to Initiate a Return

• Email: luxurysleep56@gmail.com
• Provide your order number, reason for return, and photos of the product at the time of delivery (to confirm condition).
• Our team will guide you with the next steps for shipping the product back.

8. Company Rights

• Luxury Sleep reserves the right to reject any return/refund request if the product does not meet the above conditions.
• Policy updates will always be available on our official website.